Privacy Policy

This Privacy Policy applies to all personal information collected by Diatom Australia ABN 21653705090 (Diatom, we, us) via the website located at diatomaustralia.com.au, (Website).

1. Introduction

The Privacy Act 1988 (Cth) (Privacy Act) requires DIATOM AUSTRALIA to have procedures in place that cover the collection, use and disclosure of personal information that we receive from you. This information is needed to process your requirements and is used for internal purposes. Without this information we are unable to provide access to the Website and the Products to you. We comply with the privacy principles set out in the Privacy Act (Privacy Principles) in relation to the collection and disclosure of information regarding you.

2. What is “personal information”?

1. The Privacy Act currently defines “personal information” as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
   1. whether the information or opinion is true or not; and
      whether the information or opinion is recorded in a material form or not.
   2. If information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.

3. What information do we collect?

1. The kind of personal information that we collect from you will depend on how you use the Website and the Products you purchase from us
2. We may gather two types of information about you, namely:
   1. aggregated information generated by our systems (or third-party systems) to track the Website’s traffic but that does not identify you personally including:
      1. information to track data such as the total number of visits to the Website and the number of visits to specific areas of the Website.
      2. the domain names of the Website visitors’ internet service providers; and
      3. ‘cookies’ and ‘applets’ in our website systems.
   2. personal information about you such as name, address, telephone number, email address, website usage, information disclosed by you to us, information disclosed in emails or online contact with you, and in some cases, billing details, order details and general financial and credit information.
3. Generally, we will not collect ‘sensitive information’ about you. Sensitive information includes (but is not limited to) information about race or ethnic origin, religion and sexual preferences. We will only collect sensitive information if it is necessary for the purpose of providing you with a product or service. In such circumstances, we will only collect sensitive information with your consent unless we are required by law to collect such information.

4. How we collect your personal information

1. We may collect personal information from you whenever you input such information into the Website.
2. We also collect cookies from your computer which enable us to tell when you use the Website and to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
3. This privacy policy applies to any personal information provided to us:
   1. when visiting the Website or using the Products;
   2. when entering into an agreement with us and/or another third party;
   3. when you request us to forward information about your to a third party;
   4. when you correspond or communicate with us over the telephone or in any other manner including by letter, facsimile or email.
4. In addition to collecting personal information directly from you, we may also obtain personal information about you from third party sources such as our training providers and other third-party service providers.

5. Purpose of collection

The purpose for which we collect personal information is to provide you with the best service experience possible on the Website. We may use your personal information for one or more of the following purposes:

1. inform you of other products, services or offerings available from us or our affiliates, including related entities and business associates, including any marketing material;
2. onduct surveys or research about your opinion of current services and products or of potential new services and products that may be offered;
3. contact you regarding a product offered by an external business partner which may be of interest to you; and
4. provide to likely or actual buyers of the whole or part of our business or for internal restructuring purposes.

By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.

6. Disclosure to third parties

We customarily disclose personal information only to our service providers who perform services for us including the operation of the Website and the management and maintenance of our information systems. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.

Other than as outlined above, we will not disclose your personal information without your consent unless disclosure is necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

7. Access and correction

Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.

8. Storage and security of your personal information

We take reasonable steps to protect the security of your personal information in accordance with this Privacy Policy. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure. While we strive to protect such information, we cannot ensure or provide any warranties in respect of the security of any information you provide us or obtain from the Website. Accordingly, use of the Website is at your own risk. Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.

9. Links to other websites

Our website may contain links to other websites. Please note that these links are intended for your convenience only. Links to third party websites do not constitute endorsement, sponsorship or approval by us of the content, policies or practices of those third-party websites. If you have any concerns regarding your privacy when visiting a linked third party, you should ensure that you check the privacy statement/policies of those websites.

10. Destruction of your personal information

We will take reasonable steps to destroy or de-identify any personal information about you once the information is no longer required for the purposes for which it was collected or as authorised or required by law.

11. Changes to Privacy Policy

From time to time, we may make changes to this Privacy Policy. Accordingly, you should periodically review this policy to remain informed about how we collect and protect personal information. Your continued use of our website constitutes acceptance of the collection, use and disclosure of personal information to the extent outlined in this Privacy Policy as amended from time to time. For further information about the protection of your privacy, please visit the Australian Federal Privacy Commissioner’s website at www.privacy.gov.au.

12. Complaint procedure

If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by our privacy officer, and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

13. Overseas transfer

Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles, and we will not be liable for any mishandling of your information in such circumstances.]

14. How to contact us about privacy

We welcome ideas and feedback about all aspects of our website. This feedback may be used to administer and refine the services provides and may be shared with our partners either in aggregate form or with specific identifying characteristics removed.

If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact via email at: enquiries@diatomaustralia.com.au.